You’ve organized a meeting with a well regarded, difficult to retain, and very expensive design firm.
The meeting starts bright and early and your attendance is critical. It’s your project and you need to kick it off.
You arrive the night before, but your luggage doesn’t.
You’re dressed for flight, reasonably presentable but not what you were planning to wear for a big meeting at a posh office.
What should you do?
- Show up on time in what you’re wearing
- Call your contact, inform them of your dilemma, and tell them you’ll be an hour late (allowing you to buy some clothes)
- Show up late but “properly” dressed
Even if you’re the customer, showing up late without calling communicates disregard for the other people involved. It’s also no way to build a relationship.
In my opinion, if the environment is not conducive to option 1, then 2 is the best choice.
While this might seem like an easy call, it echoes a discussion I had with someone who was leaning toward option 3!
How often do we take action without considering how our actions impact others?
Understanding how decisions impact the people around is core to implementing change.
So let’s put our heads together. Once a week (or so) I’ll publish a scenario that highlights a relationship, management, or leadership dilemma.
I’m putting together a list, so please email me at ann[dot]michael at managetochange[dot]com and tell me about the sticky situations you’ve experienced.
I’ll tell you what I think and you tell me what you think.