Diminishing Returns

The perfect application of process is when every step directly contributes value to an outcome.

Process that adds nothing is bureaucracy.

Comments

[ann michael]

Hi Wally - I like that one too. It's always hard to find the balance between process and flexibility. The best processes are flexible - aren't they!?

[Wally Bock]

I love your definition of "bureaucracy." Another one I like is "an organization where following the rules is more important than getting results."

[ann michael]

Ming - I know you're not alone in that feeling! Nice to see you! -- Ann

[ming]

I fear the bulk of web 2.0 is creating diminishing returns in the quality of what is being published by the provebial 'YOU'